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Privacy Policy

Privacy and Policy for Ltd

At Ltd (we, us, Ltd), we understand that your privacy is very important to you. That’s why we are committed to protecting and respecting the privacy of all users of our websites.

Our Privacy Policy, which has been mentioned below, explains what details and personal data we may gather from you, as well as how we may use or share any information that we have collected, or you have provided to us. Please note that we are only describing our own practices here, which apply to all websites that we own and operate and to all services that we provide.

When you use and provide information to us via our Services, you are accepting and consenting to our processing of your information in accordance with this Privacy Policy, our Cookies Policy, our Website Terms and Use.

Please read this entire policy carefully. When you are using our website/s, and services, you are agreeing to the practices described below.

For the purpose of the Data Protection Act 2018 (the Act), the data controller is Ltd, a company registered in Canada, with the registered address 10 Laurier Ave, Hamilton, Ontario, L9C 3S4.

If you find it difficult to understand any part of the privacy or policies below please contact us at: [email protected]. Ltd has established the following protection principles as guidelines:

  1. Lawfulness, Fairness, and Transparency of Data Processing: Your personal data will be collected and processed in a legal, fair, and transparent manner.
  2. Purpose and Storage Limitation: The personal data we collect serves an explicit and a legitimate purpose and will not be stored by us for any longer than is necessary.
  3. Data Minimisation: Any personal data that we use will be adequate, up to date, and only limited to what is necessary for us and our partners to provide any of the offered services.
  4. Accuracy: The personal data we have on file will be correct, complete, and updated (if necessary) information that you have personally provided us with. Suitable steps will be taken to ensure that inaccurate or incomplete data is either deleted, corrected, supplemented, or updated.
  5. Confidentiality and Data Security: Your personal data will be treated as confidential, and will be kept secure by taking all suitable organisational and technical measures to prevent unauthorised access, illegal processing and distribution, as well as the accidental loss, modification, or destruction of your personal data.

We use the information that you give us:

  • To administer any account you may have with us;
  • To manage your booking or respond to booking enquiries and to arrange the performance of services by your service provider;
  • To occasionally provide you with co-branded and joint offerings in the form of products or services and send you occasional emails;
  • To carry out our obligations arising from any contracts entered into between you and us;
  • To provide you with the information, products, and services that you request from us;
  • To communicate with you about any comments, complaints, queries, or feedback you might have about us or the Services;
  • To give you the ability to interact with any service features on our website when you choose to do so, for instance with your online account and all of its features, our real-time chat service, our online booking system, and more;
  • To notify you about any changes to our Terms or our Services, to communicate any information about your booking with you, and to send you any account-related information and announcements;
  • To ensure that content on our websites and our apps is presented in the most effective manner for you and your computer and/or device;
  • To provide you with information about goods and services we offer that we feel may interest you by post, telephone, SMS, or email.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can also exercise this right at any time by accessing the preference centre in your online account or by contacting us using the contact details below.

The General Data Protection Regulation also grants you the rights to know about and access the information we hold about you, to request changes to your personal information if it is erroneous or misrepresents you in any way, to request a copy of your personal data, ask that we restrict the processing of your personal data, or to have us completely erase it.

Additionally, you can limit the personal information you share. The only way we collect personal information is when you provide it to us voluntarily. You can choose to browse some parts of Ltd.’s websites without ever purchasing a service or otherwise submitting personal information to us. Any personal information that is given to us will generally be retained for as long as your account is active or for as long as it is necessary to provide a service or operate our business, unless a longer retention period is required or permitted by law.

If you have more questions or you want to exercise any of your rights, contact our team by sending an email to [email protected]. We will then review your request and get back to you within 30 days. You can also reach out to The Information Commissioner’s Office, who will be able to advise you on how to submit a complaint.