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Terms And Conditions

TERMS AND CONDITIONS

This page tells you the terms of use on which you may make use of our website Anyclean.ca Ltd and all its branded sites (our sites). The Terms of Service form a legal contract between the individual using the Service (“you,” “the Customer,”) and Anyclean.ca Ltd (“Company,” “we,” “us,”, “Cleaning Company,” or “our”).

Please read these terms of use carefully. By using our site and/or making a booking via email, phone, or online, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site and/or making a booking.

  1. SERVICE TERMS AND CONDITIONS (GENERAL)

1.1 Pricing, Parking, and Congestion Charging

1.1.1 Prices quoted by the Company are based on average completion times. 1.1.2 We reserve the right to amend the initial quotation if upon inspection of the property or during the cleaning the supervisor assesses that the job is going to take more time to complete, or should the Customer’s original requirements change. Any revised price will have to be accepted by the Customer before the additional cleaning time is carried out. 1.1.3 We require a parking space or valid permit for one vehicle, or metered parking is to be paid by the Customer in order for us to carry out any cleaning services. 1.1.4 The Customer is fully liable for paying any parking penalties incurred from any mistake or misinformation on their part. 1.1.5 The customer will be responsible for covering any applicable charging fees if the property is located within a charging zone anywhere in Canada. 1.1.6 At the time of booking, please notify us of any expensive items, including furniture, which may require specialist treatment or chemicals. This includes parquet and oak flooring, wooden work surfaces, and any other custom-made items.

1.2 Insurance and Liability

1.2.1 The Company holds public liability insurance to the value of $1,000,000. 1.2.2 Any claim for damage must be reported to the Company within 48 hours of the cleaning service visit. If there is no correspondence within 48 hours of your claim, then we will close your complaint and will no longer be held responsible for it. 1.2.3 We reserve any right to refuse disclosure of confidential company documents. 1.2.4 We shall not be liable for any third parties or their actions who enter or are present at the Customer’s premises during the cleaning visit nor any costs incurred of said third parties not being granted access. The cleaners cannot be relied on to grant access to the property to any third parties. 1.2.5 Items excluded from the cleaning company’s liability include: cash, jewellery, art, antiques, and items of sentimental value. Refund for items of sentimental/personal value will be made only at its current cash value. 1.2.6 We request all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not cleaned by the cleaning operatives. 1.2.7 We are not responsible for any existing damage to the Customer’s property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods. 1.2.8 We are not liable for any damages caused by faulty products/equipment provided by the Customer. 1.2.9 We are not liable for any damages caused by faulty or broken items which lead to other damages. 1.2.10 Arrival times and cleaning times are an estimate. The company will not be liable, under any circumstances, for missed/cancelled appointment costs or any other costs owing to delayed arrival or completion times.

1.3 Contracted Cleaners and Sub-contractors

The Company reserves the right to use contracted cleaners and/or sub-contractors for any of its cleaning services and without providing any prior notification. Our standard cleaning guarantee will apply.

1.4 Claims for Damages

1.4.1 While our operatives make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. 1.4.2 In case of damage, proven to be caused by the Company or one of its sub-contractors, the Company must be given the first opportunity to make good the damage using their approved maintenance contractor. Under no circumstances will we be liable for any damage where this is not permitted by the Customer, landlord, or managing agent. 1.4.3 In case of damage, proven to be caused by us, the Company will repair the item at its cost. If the item cannot be repaired, the Company will rectify the problem by crediting the Customer with the item’s present actual cash value toward a like replacement. This liability applies only once the payment for the service has been received in full. 1.4.4 Where the damage results in the Company needing to make an insurance claim, the age of the broken or damaged item(s) will be taken into consideration when calculating its replacement value. The Customer will be put back into the position they were in before the loss occurred.

  1. END OF TENANCY CLEANING TERMS AND CONDITIONS

2.1 General

2.1.1 For bedrooms bigger than 20 square meters and living rooms bigger than 40 square meters, the price will increase. 2.1.2 The Customer must ensure that all personal belongings are completely moved out otherwise an additional $50 may be charged. Where belongings are present our cleaning guarantee will not apply to that area. 2.1.3 Rubbish or waste removal is not part of our end-of-tenancy cleaning service and will incur an additional charge. 2.1.4 If the Customer is more than 30 minutes late a late fee may apply. 2.1.5 The Customer is to ensure that hot running water and electricity are provided and that there are no blocked drains. 2.1.6 The price quoted is based on one single fridge freezer and one single oven. Larger appliances will incur a further cost to clean. 2.1.7 If ladders are required to reach high areas then this must be stated at booking. 2.1.8 Cleaning of walls, mold on walls and ceilings, the inside of toasters, kettles and other electrical appliances is not part of our end-of-tenancy cleaning checklist. Wall washing needs to be added at the time of making a booking. 2.1.9 Cleaning of vacuum cleaners, ironing boards, curtains, and other items left in storage cupboards is not part of our end-of-tenancy cleaning checklist.

2.2 Cancellations

2.2.1 You can cancel the service you have booked at any time and the following charges will occur depending on when you cancel the booking. The following terms will apply to all our services currently provided by our company which include Cleaning, Moving, Handyman services. A: You can cancel your booking for free of charge if you allow 24 hours and more before the starting of the job. B: 30% of the total job value will be payable if you cancel within 24 hours of the starting of the job. Methods of cancellation: You can cancel your booking via your online booking portal or by calling our office, emailing, or through the live chat during our working hours. We require 24-hour notice to reschedule a booking. For amendments in less than 24 hours there is a 30% fee payable. Parking, ULEZ, Congestion are not included in the quote.

2.2.2 We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and well-being of our operatives. If we are not made aware of this before arrival and we are unable to carry out the work as a result, the Customer will be charged 30% of the total value. 2.2.3 The cleaning company has the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances have befallen the assigned cleaning team. 2.2.4 The Customer can reschedule or cancel the appointment over the phone, using the online booking portal if the booking has been made online, on our live chat by speaking to one of our customer services, or by emailing us.

2.3 Complaints and Cleaning Guarantee

2.3.1 No refund claims will be considered once the cleaning service has been carried out. 2.3.2 All services shall be deemed to have been carried out to the Customer’s satisfaction unless written notice is received by the Company with details of the complaint within 7 days of the work being completed. We will fully investigate any complaint and attempt to resolve it in a professional and timely manner. 2.3.3 The Customer agrees to allow the Company back to re-clean and inspect any disputed areas/items before arranging a third party to carry out services or refusing to pay for the service. 2.3.4 The Company reserves the right to only offer one recovery clean per service. 2.3.5 Where access is denied for a re-clean, we are not liable for any costs associated with not being granted permission to re-enter the property and carry out the re-clean. 2.3.6 Our cleaning guarantee applies for 5 days from when the cleaning was completed. Any complaints after this time may not be considered. 2.3.7 We cannot guarantee our End of Tenancy Cleaning service when people or personal possessions are still present in the property during or after the time of the cleaning. 2.3.8 Fridges and Freezers should be emptied and defrosted prior to our arrival and turned off so we can clean them. We will not be liable for cleaning freezers which have not been defrosted and reserve the right to return to re-clean the property for this reason alone. 2.3.9 We will do our best to make sure your appliances are cleaned