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Frequently Asked Questions & Answers

Check the questions and answers below for detailed information about our cleaning services and general inquiries about Your question might already be answered, providing you with quick and helpful insights. Explore now to learn more about how we can meet your cleaning needs!

Our cleaning services are available across most parts of Canada. Please check our coverage area to learn more.


No, all products, materials and equipment provided by us

When moving out of a rented property, professional cleaning by expert cleaners is required to ensure you get your deposit back from the deposit protection scheme.


Yes, professional cleaning is necessary for any rented property, whether you're the landlord preparing to rent it out or a tenant moving out. Ensure the property is thoroughly cleaned by professionals.


We can guarantee is its regarding the cleaning service, so if the landlord or estate agent is not happy with the cleaning service we can go back to do further cleaning with no extra cost, but we cannot guarantee deposit back if you have damaged something or if its unrelated to the cleaning. 

With a standard end of tenancy cleaning price or service only windows from inside are cleaned, so if you need windows to be cleaned from the outside as well then you need to request this an additional service, so yes, we do clean outside windows as well

Yes we do provide deep oven cleaning without dismantlling, only accessable parts will be cleaned 

We don’t require a deposit to book our cleaning service, however you can put a deposit towards the booking if you like, or you can book the service in advance with full payment paid.

If you cancel the booking giving us 24-hour notice, then there is no cancellation fee. However, if you cancel the job within 24 hours then there is 30% cancellation fee.

It really depends on the size of the property and the condition of the property, based on our average time taken per job last year is 4.8 hours, however some property can take the whole day if it’s a hug property, but one thing we can be a sure of is that no properties will take more than a day.

All our cleaners are able to speak English, we do have cleaners whom are not English native speakers and there could be some lack of understanding sometimes.

The intial price is based on average condition of the property as well as averge size, cleaners will let you know if extra payment is required due to cleaning state or size 

We offer pricing options for both carpet and non-carpet cleaning. You can choose between professional carpet cleaning, which includes a deep clean using specialized equipment, or just hoovering.

If you are unhappy with the service provided or the check-out report indicate dissatisfaction with our service and areas require further cleaning, we will return to the property free of charge within 72 hours of the initial cleaning.

There are several ways to book our service:

  • Fill out the online form to request a quote.
  • Book online and pay with your card.
  • Call us using the number on the website.
  • Chat with a representative on our website for quotes and booking assistance.

Method of payments are cash, Bank transfer or card payment, you can make the cash payment to the cleaners on the cleaning day, or you can call us to pay over the phone as well as bank transfer to our bank account.

Yes, we will provide you with an invoice, receipt, and a checklist of all the areas cleaned. This information will be sent to you via email and text.

Yes, we have both business insurance and public liability insurance.

No, you don't need to be present during the cleaning. Just be there to let us in and return before we finish. For end of tenancy cleaning, your presence is not required. We can also collect the keys elsewhere if you have already moved out.

Currently, we focus on providing detailed cleaning services rather than regular maid services.

We determine the price based on the size of the property, including the number of bedrooms, living room, kitchen, appliances, carpets, and other areas. On the day of the service, the price may change if the property is in filthy condition.