Frequently Asked Questions
Everything you need to know about our cleaning services, coverage, and guarantees across Canada.
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We offer a full range of services: Move In/Out, One-Off Deep Cleaning, Post-Renovation, Carpet & Upholstery, Appliances, Pressure Washing, and Commercial cleaning.
Yes. We cover most parts of Canada. Check our Coverage page or enter your address in our Booking tool. If available dates appear for your address, we cover you.
Our teams bring professional tools and products suitable for the job. If you prefer specific products due to sensitivities, let us know when booking.
It is a comprehensive clean aimed at restoring the property to a ready-to-move condition, including kitchen degreasing, bathroom descaling, and dusting all surfaces.
Yes, if you want to maximize deposit return or hand over a sale-ready home. It addresses detailed areas often missed in regular cleans.
We provide a 7-day satisfaction guarantee on eligible move out cleans. If anything was missed, contact us with photos within 7 days for a free re-clean.
Internal window cleaning is included in many packages. External cleaning can be added where access is safe and permitted.
Yes. We offer Appliance Cleaning including ovens, hobs, and extractor fans.
A small deposit may be required to secure larger bookings, which is deducted from your final balance.
Cancellations within a short-notice window may incur a fee to cover team time. Fees are shown during the booking process.
Duration varies. We provide an estimate during booking and aim to finish on the same day.
Yes. Every team on site includes at least one member who communicates clearly in English.
Pricing is transparent. Any optional extras or access charges are confirmed in writing before work begins.
Carpet steam cleaning is a specialist add-on using hot water extraction. You can add this during the booking process.
Your satisfaction matters. Report concerns within 7 days with photos and we will arrange a re-clean where appropriate.
Use our Booking tool for instant dates or Request a Quote for custom needs.
We accept major debit and credit cards. Commercial clients may arrange invoicing terms.
Yes. You will receive a digital receipt or invoice via email once payment is completed.
We carry comprehensive public liability insurance. Documents are available upon request for specific building requirements.
You do not need to be present. Provide access instructions, and we will lock up carefully when the job is done.
We provide recurring housekeeping in many locations. Availability varies; please check during booking.
Pricing reflects property size and condition. Many jobs are fixed-price, while complex work receives a tailored quote.