Anyclean.ca Ltd privacy policy - Check our privacy and policy

Privacy and Policy for Anyclean.ca Ltd

At Anyclean.ca Ltd (we, us, Anyclean.ca Ltd), we understand that your privacy is very important to you. That’s why we are committed to protecting and respecting the privacy of all users of our websites.

Our Privacy Policy, which has been mentioned below, explains what details and personal data we may gather from you, as well as how we may use or share any information that we have collected, or you have provided to us. Please note that we are only describing our own practices here, which apply to all websites that we own and operate and to all services that we provide.

When you use and provide information to us via our Services, you are accepting and consenting to our processing of your information in accordance with this Privacy Policy, our Cookies Policy, our Website Terms and Use.

Please read this entire policy carefully. When you are using our website/s, and services, you are agreeing to the practices described below.

For the purpose of the Data Protection Act 2018 (the Act), the data controller is Anyclean.ca Ltd, a company registered in Canada, with the registered address 10 Laurier Ave, Hamilton, Ontario, L9C 3S4.

If you find it difficult to understand any part of the privacy or policies below please contact us at: [email protected].

Our Commitment to Privacy:

Anyclean.ca Ltd has established the following protection principles as guidelines:

Lawfulness, Fairness, and Transparency of Data Processing: Your personal data will be collected and processed in a legal, fair, and transparent manner.
Purpose and Storage Limitation: The personal data we collect serves an explicit and a legitimate purpose and will not be stored by us for any longer than is necessary.
Data Minimisation: Any personal data that we use will be adequate, up to date, and only limited to what is necessary for us and our partners to provide any of the offered services.
Accuracy: The personal data we have on file will be correct, complete, and updated (if necessary) information that you have personally provided us with. Suitable steps will be taken to ensure that inaccurate or incomplete data is either deleted, corrected, supplemented, or updated.
Confidentiality and Data Security: Your personal data will be treated as confidential, and will be kept secure by taking all suitable organisational and technical measures to prevent unauthorised access, illegal processing and distribution, as well as the accidental loss, modification, or destruction of your personal data.

How We May Use Your Information:

We use the information that you give us:

To administer any account you may have with us;
To manage your booking or respond to booking enquiries and to arrange the performance of services by your service provider;
To occasionally provide you with co-branded and joint offerings in the form of products or services and send you occasional emails;
To carry out our obligations arising from any contracts entered into between you and us;
To provide you with the information, products, and services that you request from us;
To communicate with you about any comments, complaints, queries, or feedback you might have about us or the Services;
To give you the ability to interact with any service features on our website when you choose to do so, for instance with your online account and all of its features, our real-time chat service, our online booking system, and more;
To notify you about any changes to our Terms or our Services, to communicate any information about your booking with you, and to send you any account-related information and announcements;
To ensure that content on our websites and our apps is presented in the most effective manner for you and your computer and/or device;
To provide you with information about goods and services we offer that we feel may interest you by post, telephone, SMS, or email.

Your Rights:

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can also exercise this right at any time by accessing the preference centre in your online account or by contacting us using the contact details below.

The General Data Protection Regulation also grants you the rights to know about and access the information we hold about you, to request changes to your personal information if it is erroneous or misrepresents you in any way, to request a copy of your personal data, ask that we restrict the processing of your personal data, or to have us completely erase it.

Additionally, you can limit the personal information you share. The only way we collect personal information is when you provide it to us voluntarily. You can choose to browse some parts of Anyclean.ca Ltd.’s websites without ever purchasing a service or otherwise submitting personal information to us. Any personal information that is given to us will generally be retained for as long as your account is active or for as long as it is necessary to provide a service or operate our business, unless a longer retention period is required or permitted by law.

If you have more questions or you want to exercise any of your rights, contact our team by sending an email to [email protected]. We will then review your request and get back to you within 30 days. You can also reach out to The Information Commissioner’s Office, who will be able to advise you on how to submit a complaint.

Tanisha Ahmed

2024-09-10

worst experience I have ever had with a cleaning service. The cleaning was not done as invoiced, when I had to repeatedly point out areas that were left uncleaned it became exhausting and I didn’t want to work with the cleaners anymore. It’s ridiculous when you hired a service to do a job and they get annoyed when you point out that they didn’t do it. I was charged and made a payment for a deep clean and it really was only surface level cleaning. When asked the company to rectify the situation and reflect on the invoice the reflection of the actual work- they accused me for wanting free cleaning and being cheap and unappreciative. Which also doesn’t make any sense because this Sam guy was trying to send the same cleaners back when I asked for a different team - how can I be trying to get cleaners for free if you’re telling me you have a re-cleaning policy. I am pregnant and if as a customer I am expressing to the vendor I am dissatisfied instead of deflecting on me they should rectify the situation and not accuse me especially as I made the payment already. An extremely disturbing experience corresponding with the co-ordinator- Sam. I have photos to show the baseboards were not scrubbed down as invoiced, the bathroom light fixtures and corners of the rooms still had cobwebs. They missed an entire spot in an EMPTY room and they gaslit me by telling me that the onus was on me to tell them about it. To make matters worse, they dumped the carpet cleaner vacuum water in my laundry room sink and when I asked the company to send different people to fix it, they took 0 accountability and made an excuse about it being construction workers. I don’t even know where to begin with the level of unprofessionalism by this company. I now have a damaged clogged sink pipe I have to deal with. The cleaners called me and had the audacity to ask me why I can’t take gloves and unclog the sink. They asked to return and “fix the problem” but why would I want to deal with people who conduct themselves this way? Essentially, this is what happened: I paid for cleaners that made a mess, damaged my property, called me cheap and then expected me to clean after them. Why would I want to deal with any of these people? Apologies, words and lectures after horrible business conduct isn’t the way to do business. I feel like I just dealt with a company full of narcissists. Do not use this company. I just noticed someone else who left a review had a similar experience with the results - i just had an even more horrible experience with their customer service.

fattah alizadeh

2024-08-29

The best cleaner in the region for a move-out cleaning. They were professional staff with a descent price. Especially Mr. Sam was easy to reach-out and punctual.

Olive B

2024-08-28

Incredibly disappointed with not only the quality of the clean but also Anycleans customer service. In May I began leasing a student house where the previous tenants had not done a good job maintaining the house. As a result, my house mates and I decided to book a deep cleaning services from Anyclean in mid July as everything they advertised on their website was exactly what the house needed. However, upon returning to the house early august to begin the move-in process it was evident that the cleaning team had failed to follow through with more than half of what was meant to be completed. I’ve attached some photos to illustrate the condition of the house following the cleaning service (probably 1/4 of the photos I have ). Almost every single window sill, radiator, and door frame, to name a few, were left untouched. I then called Anyclean in hopes to get some clarity and express my disappointment. Unfortunately, the representative came across quite uninterested and dismissive. After sending him a few photos of the house he told me he would talk to the cleaning team and call me back. He then proceeded to never call me back and sent 5 pictures of the “cleaned” kitchen, fridge, and bathroom (which I had explained over the phone we’re done cleaned fairly well and that I had already seen the photos) with no message attached. I followed up with an email asking if something could be done to resolve the issue as we spent over $800 (including the $100 dollar tip added site unseen as I never would have thought it could be this bad) on the service and never heard back. Although the representative did explain that they have a 24 hours policy to file a complaint about the service (which I entirely understand), I made it clear to all parties, when booking and during the service, that we would not be present and that this was a student house. However, this policy was never mentioned at any point. It is also abundantly clear from the photos that the dust, dirt, grime, and spider webs did not accumulate in the month we were not in the house 😀. I understand that this was a big job and perhaps what I was quoted did not reflect the labour needed for full completion. If this was the case I would have appreciated a phone call or follow up explaining the circumstance, in which we would have booked a following service to ensure we got the results we were looking for. Instead we were left with a dirty house and out of $800. This was my first time ever calling a company about a service I was unhappy with and first time ever writing a review, let alone a bad one, however, the frustration and disappointment I feel was enough to get me to face my fears of making a complaint! * I’ve also attached a screenshots of my quote just to put into perspective how much was missed.

Michael C

2024-08-09

Never called, never showed up. Update: the original cleaning team couldn’t make it. Had received a call about 45 minutes after the original time and a different team came 2 hours later. The cleaners did a very good job cleaning the entire place. Just need better communication if there are any delays.

Krystal B

2024-08-08

Had my oven cleaned and it looked brand new!

Sanjula Willora

2024-07-20

The girls who came to clean my house did a very good job ! Highly recommended

Vadim Podosyan

2024-07-10

Benjamin did my cleaning. Professional, courteous and kind. My place was cleaned spotless. Thank You Benjamin!

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